Shipping policy

SHIPPING TYPES
At TRIPLEMELON, our commitment is to provide the best customer service while actively working towards sustainability. In this regard, the carrier responsible for delivering our orders verifies emissions for Scopes 1, 2, and 3 (UNE-EN ISO 14064-1:2019), operates more than 2,700 alternative vehicles, ensures that 95% of new routes are ECO-certified, and delivers the last mile with zero emissions. This guarantees compliance with our standards and expectations.

Your order will be delivered to your address within 2 to 4 business days. If your purchase exceeds €75, shipping is free; for orders equal to or less than €75, the cost is €5.50.

We do not ship to the following islands: Madeira, Porto Santo, Azores, São Miguel, Santa Maria, Terceira, Pico, Faial, São Jorge, Graciosa, Flores, and Corvo.

If you are not home, the carrier will attempt a second delivery on the next business day, except during Black Friday and Christmas periods when only one attempt is made. If you are still unavailable, your order will be left at the nearest pickup point of your choice, where you can collect it within the following 10 days at your convenience. You will be notified of the pickup point address by text message or email. You can change your order's pickup method through the GLS website.

During promotional periods or festive seasons, delivery times may experience slight delays due to increased order volumes.

DISCOUNT CODE
If you have a discount code, you must enter it in the corresponding box labeled "Discount Code" during the checkout process, after adding all the products to your shopping cart. The code will automatically apply, adjusting the total value of your order.

All prices are expressed in euros (€) and include Value Added Tax (VAT).

ORDER DELIVERY
Once your purchase is completed, you will receive a confirmation email. At TRIPLEMELON, we process your order quickly and efficiently. Once your order leaves our warehouse and is handed over to the carrier, you will receive an email notification with the tracking number, allowing you to track the shipping status in real-time. On the delivery day, you will receive another notification from the carrier informing you that your order is on its way. If you encounter any issues, you can modify the delivery day or location.

The estimated delivery time is 24 to 72 hours on business days, depending on the shipping method you choose. This timeframe may vary during special periods such as sales, Black Friday, Christmas, or specific promotions.

Orders placed after 1:00 p.m. will be processed the next business day.
We do not offer delivery services on weekends.

If you do not receive your order within the indicated timeframe, contact us at info@triplemelon.com, and we will resolve any issues with our carrier as quickly as possible.

At TRIPLEMELON, we strive to ensure that you receive your order within the estimated timeframe. However, we are not responsible for delays caused by external factors or force majeure.

HOLIDAYS AND WEEKENDS
We prepare orders from Monday to Friday until 1:00 p.m. Our facilities are located in Málaga, and therefore, we do not process orders on the following days of the year:

  • January: 1 and 6
  • February: 28
  • April: 17 and 18
  • May: 1
  • August: 15
  • October: 13
  • November: 1
  • December: 8, 25

Any order placed after 1:00 p.m., during the weekend, or on a holiday will be processed on the next business day.

ORDER TRACKING
When your order leaves our facilities, you will receive an email with the tracking number, allowing you to track your order at any time. You can also access tracking through your user profile on our website or by entering the GLS tracking number. Depending on the country where the order is placed:

DELAYS
TRIPLEMELON is not responsible for delivery delays caused by natural or uncontrollable events. Additionally, TRIPLEMELON is not responsible for delays related to the carrier. Transit time does not include Saturdays, Sundays, or holidays.

UNDELIVERED ORDERS
If the customer is not present at the indicated address during delivery or if the package cannot be delivered to a responsible person, the product will be returned, and additional shipping costs may apply.

INCORRECT DELIVERY ADDRESS
TRIPLEMELON will not be responsible for lost or undelivered packages due to incorrect, inaccurate, or outdated delivery addresses.

It is the buyer's responsibility to ensure that the delivery address provided during the purchase process is correct and up to date. Before completing the purchase, verify that the address entered is accurate.

If the order is not delivered due to incorrect information and is returned to our facilities, we reserve the right to charge additional shipping costs or terminate the contract and issue a refund, deducting the shipping costs.

SECURE DELIVERY ADDRESS
We recommend that the customer provide a secure delivery address, such as a residence or workplace. TRIPLEMELON is not responsible for lost or stolen packages due to insecure addresses.

COMPLETED SHIPPING
Each delivery will be considered completed when TRIPLEMELON makes the product available to the customer, as indicated by the GLS control system when the order status is updated to "completed" or "delivered."

CONTACT
If you have any questions about this shipping policy, contact us:

  • Address: Doctor Jiménez Encina 11, 1-Izq, 29620, Torremolinos (Málaga), Spain
  • Email: info@triplemelon.com

IMPORTANT ADDITION: DISPUTE RESOLUTION (RAL)
In accordance with Law No. 144/2015, we inform you that, in case of consumer disputes, the customer may contact an alternative dispute resolution (RAL) entity. See more information on the Consumer Portal: https://www.consumidor.gov.pt.