Frequent questions
Size guide
Size guide
At Triplemelon we know that it can be difficult to know what your size is when you buy online. Therefore, so that you can choose the size that perfectly fits your needs, within each product you will find a description of the model's measurements and the size of the garment in the photo. Additionally, in the 'Product Details' section you will find information about the style of the garment.
If this option is not available for the item you are interested in, please consult our Size Guide , which you will also find available on the product page.
You can also contact our customer service team for personalized assistance via email info@triplemelon.com or by calling (+34) 660 331 369 (calls only in Spain).
Payment Methods
What methods of payment do we accept?
In order to facilitate your purchasing process, at TRIPLEMELON we accept the following forms of payment: credit or debit card (Visa, Mastercard, Maestro), PayPal, Apple Pay, Google Pay or Shop Pay.
You can rest assured, all our transactions are secure and encrypted.
How can I request an invoice for my order?
If you need a purchase invoice, please contact our customer service through the form located on the contact page or through our email info@triplemelon.com with the subject 'Request invoice'. Leave us your information and the order number, and we will send the invoice to your email.
Shipping
Triplemelon Shipping Methods
At Triplemelon we seek to offer the best customer service and we are also committed to sustainability. In this sense, our parcel company has ISO 9001 certifications, Quality Management Systems; and ISO 14001, Environmental Management Systems.
We have two shipping options in Spain (peninsula):
- Sustainable shipping : the order will be delivered within 24 hours (working days) and you can pick it up at the collection point of your choice. This option is our favorite since it is the most sustainable, saving 0.76 kg of CO2 emissions into the atmosphere.
- Standard Shipping : Your order will be delivered directly to your door within 24 hours (working days). If you are not at home, the carrier will make a second attempt the next business day. If you are not at home either, your order will be left at the nearest collection point so you can pick it up at a time that best suits you. You will be notified of the pickup point address by email.
What is the price of shipping costs and delivery time?
Both sustainable shipping and standard shipping will be delivered within 24 hours (on sustainable days).
Shipping costs are free on orders over €67. For orders equal to or less than €67, sustainable shipping costs €3.99, while standard shipping costs €4.49.
*Not applicable to shipping to the Balearic Islands.
Shipping to the Balearic Islands
Shipment to the Balearic Islands will be delivered within 48 to 72 hours (working days). Shipping costs are free for orders over €78. For orders equal to or less than that amount, sustainable shipping costs €7.29, while standard shipping costs would be €8.49.
Shipments to the Canary Islands, Ceuta and Melilla
We currently do not ship to the Canary Islands, Ceuta and Melilla.
Can I modify or cancel my order once I have placed it?
Unfortunately, once you have placed your order, it will no longer be possible to modify or cancel it. In some cases, through the Customer Service department by phone or email (Subject: URGENT MODIFICATION OF XXX ORDER), as long as the product has not been processed, you can make modifications or cancel it.
Please note that shipments leave our facilities at 3:00 p.m. Once the order has left our facilities it will no longer be possible to make changes. In that case, in order to cancel or modify your order you must wait for it to arrive and start the return process.
How can I locate my order during shipping?
Once your order has been shipped, you will receive an email with a tracking link provided by our parcel agency (Seur). Simply click on the link and you can follow the progress of your package in real time. You can also enter your shipment identification number at https://www.seur.com/es/ .
I have not received my order, what should I do?
You can check the status of the order in your account. If you are not registered at www.triplemelon.com , please check your email, including your spam folder, in case we have sent any updates about your order. If after the delivery period you have not received the order, contact our customer service department by email indicating your name and surname, order number, date the order was placed, and we will give you a response. as soon as possible.
What should I do if I have not received the confirmation email after placing the order?
Remember to check your junk and spam folders, as sometimes our messages can be found there. If you cannot find your order confirmation, please contact us at info@triplemelon.com and we will be happy to resolve any issues.
To avoid inconveniences on future occasions, we suggest you add our email to your safe senders list. Also, make sure the email address used to place your orders is correct.
Returns and refunds
Deadline to make a return
You have 30 calendar days from your purchase to make a return.
To be eligible for return, the item must be unused and in the same condition as you received it. It must also be in the original packaging and retain the labels.
How can I make an exchange for another size or a different product?
If you need a different size or would like to purchase another item, please return and place a new order.
How long does it take for a return refund to arrive in my bank account?
What should I do if I receive a damaged product?
If you receive a defective item, take photos as soon as you receive the order and send them to info@triplemelon.com with a brief description of the problem. Our customer service team will find out what could have happened and give you a solution quickly.
Devolution costs
TRIPLEMELON will not be responsible for the return costs.
Within the Peninsula, the sustainable return costs €3.99 and you will have to take the package to the collection point you choose at the time of making the return; The standard return costs €4.49 and the carrier will pick up the package at your home.
For returns from the Balearic Islands, the sustainable return costs €7.29, while the standard return costs €8.49.
Products not accepted for return
- Gift cards
- Underwear
- Socks
Productos no admitidos para devolución
- Tarjetas de regalo
- Ropa interior
- Calcetines
Promotions and codes
Buy with a promotional or discount code
The application of the discount of a promotional code will only be valid if the following aspects are met:
- It is essential to be registered on our website: www.triplemelon.com .
- The coupon will only be applicable once the minimum amount stated in the coupon, if any, is reached. It will not be applied in conjunction with other discounts or promotions, with the exception of some ambassador promotional codes that can be accumulated with existing discounts on our website (conditions established by Triplemelon).
- Discount coupons will be valid only during the specified campaign period, including both days. Those without an express expiration date will lose their validity after one year from the date of issue.
- Promotional codes can only be redeemed in our online store.
- Promotions are not cumulative and are limited to a single use per user.
- In the event of a full return of an order that includes a gift, the customer must also return the gift or its value will be deducted from the amount to be refunded.
- The discount is distributed proportionally between each item. If an item is returned, the pro rata portion paid for that item is refunded; The entire item will not be refunded and the remaining discount will be applied to the preserved garments.
- If the entire order is returned, the associated discount will be lost.
Discounts on the web
You can find exclusive discounts on our website at different times. The availability and terms of these offers may be modified by Triplemelon without prior notice.
Product
What materials do you use to produce the clothes?
At Triplemelon we are faithfully committed to sustainability. Therefore, we use organic and/or recycled materials whenever possible for the production of our garments.
What does it mean that you are a sustainable brand?
At Triplemelon, we maintain a commitment to sustainability, respect for the environment and social rights throughout our production chain, guaranteeing optimal working conditions for those who are involved in some way with us. We work with suppliers certified by GOTS, OEKO-TEX or GRS, among others, ensuring the quality of our garments, the use of organic or recycled materials when possible, and decent working conditions. In addition, we offer sustainable shipping options that minimize CO2 emissions and we carry out solidarity and voluntary campaigns.
At Triplemelon we want to contribute to making the world a better place for everyone.
Where do you produce the clothes?
At Triplemelon we demand the highest quality in the production of our garments and accessories, always from a sustainable perspective and committed to the environment. We carefully select suppliers who meet our strict quality standards and hold the most rigorous sustainability certifications. Currently, our production takes place in Spain and Bangladesh.
What benefits do I get by choosing Triplemelon?
Wearing Triplemelon doesn't just mean wearing stylish fashion; It identifies you with a philosophy of life: it represents not losing opportunities and enjoying yourself to the fullest, being free and not setting limits. By choosing Triplemelon you are also supporting sustainability, environmental care and social rights.
In addition, when you register with Triplemelon you will get exclusive discounts on your purchases, you will participate in raffles for our best clients and you will enjoy special benefits such as invitations to exclusive events, private parties, trips or any other event that we organize.
Record
Register to the Triplemelon community
If you want to be one of the Triplemelon community and enjoy all the benefits, register by accessing the user menu by clicking on ' Create an account '.
As a member of the Triplemelon community you will enjoy a multitude of benefits such as exclusive discounts on our products, participation in special raffles or invitations to exclusive events. Don't miss everything we're preparing to have a great time!
Modify my user data
You can change your password, address, telephone number or email address at any time from the ' My account ' section on our website ( www.triplemelon.com ).
Contact
Customer Support
You can ask us any questions you have about our products, the online purchasing system or any questions you have. We will be happy to help you.
Customer service hours are Monday to Friday from 9:30 a.m. to 8:00 p.m.
You can contact us by calling us at +34 660 331 369 (calls only in Spain), fill out the form through our contact page or send us an email to info@triplemelon.com .