Privacy policy

TRIPLEMELON values your privacy and the protection of your personal data. This privacy policy describes the information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases, and, if necessary, with whom we share it.

By visiting the website and purchasing products, you accept the practices described in this privacy policy. Your use of the website and purchase of products are also subject to our terms and conditions. In this privacy policy, the words "website" refer to the TRIPLEMELON website, "we," "our," and "TRIPLEMELON" refer to TRIPLEMELON, and "user," "customer," "you," and "your" refer to you, the user and customer of TRIPLEMELON.

This privacy policy may change from time to time. Your continued use of the website after we make changes will be deemed acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been drafted and maintained in accordance with all applicable federal, national, and international laws, specifically the General Data Protection Regulation ("GDPR" - European regulation).

 

GENERAL INFORMATION

The personal data of users collected and processed through the website:

https://www.triplemelon.com


It will be under the responsibility of:

  • TRIPLEMELON
  • ADDRESS: Doctor Jimenez Encina 11, 1-Izq, 29620, Torremolinos, Malaga (Spain)
  • EMAIL: info@triplemelon.com
  • TAX ID (CIF): 25732211H

 

HOW WE OBTAIN YOUR CONSENT

By using the website, placing an order, subscribing to our newsletter, contacting us via our contact page or contact details, and providing us with personal information to communicate with you, you give your consent for us to collect, store, and use your information under the terms outlined in this privacy policy. You may withdraw your consent by sending us your request through the contact information or the contact page.

 

TYPES OF INFORMATION COLLECTED

The information we collect from our users and customers helps us to deliver our products effectively and continuously personalize and improve the user experience on the website. Below are the types of information we collect:

  1. Information You Provide to Us:
    You provide us with information when you place an order, subscribe to our newsletter, or contact us through our contact page or details. As a result, you may provide us with the following information:

    • Full name
    • Email address
    • Phone number
    • Address (for shipping purposes)
    • Payment information
    • Any additional information related to you that you provide directly or indirectly through our website or online presence, such as "cookies."


    TRIPLEMELON will not collect any personally identifiable information about you unless you provide it to us.

  2. Automatic Information Collection:
    While browsing our website, certain usage data is collected automatically. This includes technical information such as your device's IP address, browser type and version, specific pages visited on our website, the date and time of your access, the amount of time spent on those pages, and other relevant diagnostic data.

    If accessed via mobile devices, we also collect specific information from these devices, which may include, but is not limited to, the type of mobile device used, its unique identifier, device IP address, mobile operating system, mobile browser type, and other diagnostic and identifier data.

  3. Payment Information:
    Your payment details will be processed by the payment processors available on this website (Shopify Payments), which will process and store your data securely and solely for the purpose of processing the purchase of products. TRIPLEMELON reserves the right to use any payment platform available in the market.

    See Shopify Payments' privacy policy here: https://www.shopify.com/legal/privacy

  4. Shopify Analytics:
    Our website uses Shopify Analytics to collect data about how visitors interact with the site. This tool helps us analyze user behavior, improve our services, and offer a personalized experience. The data collected is handled with strict security and privacy, in accordance with Shopify Inc.'s policy. We do not collect personally identifiable information without consent. Users can opt out of data collection by adjusting their browser settings. By using our website, you agree to the use of Shopify Analytics under this policy.

    See Shopify's privacy policy here:
    https://www.shopify.com/legal/privacy

  5. Google Analytics:
    We use Google Analytics provided by Google, Inc., USA ("Google"). These tools and technologies collect and analyze certain types of information, such as IP addresses, device and software identifiers, referring and exit URLs, usage metrics and statistics, feature usage history, media access control (MAC) address, unique mobile device identifiers, and other similar information through cookies. The information generated by Google Analytics (including your IP address) may be transmitted and stored by Google on servers in the United States. We use Google Analytics data collection to improve the platform and our service.

    See Google's privacy policy here: https://policies.google.com/privacy

  6. Social Media:
    On our website, we provide various links and tools to allow you to interact with different social networks. We invite you to use these features to share your information as desired. However, we strongly recommend reviewing the privacy and data protection policies of each social network you use through our website to understand how they handle your personal information.

  7. Contact Information
    We may access certain personal information about the user, such as their name and email address, when the user or any third party contacts us through our contact information. Personal information provided through our contact information is not stored on any TRIPLEMELON server and will be stored on the respective server of our email service provider.

 

 

HOW LONG WE RETAIN YOUR DATA

The personal data provided by users and customers through the website will be retained for the time necessary to send and deliver the products, fulfill the legitimate purposes described in this policy, and/or until the user unsubscribes from our newsletter or requests the deletion of their data.

TRIPLEMELON may retain personal data for a longer period if the user has consented to such processing and as long as this consent is not withdrawn. Additionally, TRIPLEMELON may be required to retain personal data for a longer period to comply with a legal obligation or by order of an authority.

Once the retention period has expired, personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification, and the right to data portability cannot be exercised once the retention period has expired.

 

HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES)

In general, we use the information we collect to provide, maintain, protect, and improve our website and our current products. The personal information collected through our website is used as follows:

  • To identify you as a user in our system.
  • To process payments for orders.
  • To send and deliver products.
  • To manage returns and refunds.
  • To improve our products and website operations.
  • To understand and enhance your experience while using our website and products.
  • To respond to your comments or questions through our support team.
  • To send you related information such as confirmations, invoices, technical notices, updates, security alerts, and administrative or support messages.
  • To communicate with you about upcoming events, offers, and news about products and services provided by TRIPLEMELON and our selected partners.
  • For TRIPLEMELON’s marketing purposes.
  • To respond to requests related to users' privacy rights.
  • To link or combine your information with other information we obtain from third parties to better understand your needs and provide better service.
  • To protect, investigate, and deter fraudulent, unauthorized, or illegal activities.

 

HOW WE SHARE YOUR INFORMATION

The personal information of our customers and users is a fundamental part of our business. Under no circumstances will we sell or share information with third parties without the prior authorization of the user, customer, or data subject. We share user and customer information exclusively as described below:

  1. Third-Party Service Providers:
    We use third-party services to perform certain functions on our behalf and through our website and services. Examples include payment processing (Shopify Payments), website creation and hosting (Shopify), shipping and product delivery management (GLS), user account management (Accounts Concierge), reviews management (Judge.me), invoice printing (Order Printer, Order Printer Pro), marketing services (Facebook, Instagram, Pinterest, Google, YouTube, Referly, Seguno Email), referral programs (Referly), chat and chatbot services (Tidio), sales channels (Facebook, Instagram, Pinterest, Google, YouTube), data regulation and consent (Pandectes GDPR Compliance), email marketing (Seguno Email, Happy Birthday Marketing), and data analytics (Shopify, Google Analytics).

    These third-party services may have access to the following information:

    • Contact information
    • Full name
    • Email address
    • Phone number
    • Physical address
    • Geolocation
    • IP address
    • Device information
    • Browser and operating system

    These services and tools have access only to the information necessary to perform their functions but may not use that information for other purposes. The information shared with these third-party services will be handled and stored in accordance with their respective privacy policies and our privacy policy.

  2. Email Marketing:
    By providing us with your email address, you consent and agree that we may send you relevant content to your email address. Therefore, your email address may be shared with third-party bulk email services such as Seguno Email, solely and exclusively for the purpose of sending you relevant communications. If you wish to stop receiving communications from TRIPLEMELON, you can unsubscribe at any time by using the "unsubscribe" option available in the emails themselves or by sending your request through our contact information.

  3. Business Transfers:
    In the event that TRIPLEMELON creates, merges, or is acquired by another entity, your information is likely to be transferred. TRIPLEMELON will send you an email or post a prominent notice on our website before your information is subject to another privacy policy.

  4. Protection of TRIPLEMELON and Others:
    We disclose personal information when we believe it is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of TRIPLEMELON, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

  5. With Your Consent:
    Apart from the above, you will receive notice when personally identifiable information about you might go to third parties, and you will have the opportunity to choose not to share the information.

  6. Anonymous Information:
    TRIPLEMELON uses anonymous browsing information collected automatically by our servers primarily to help us manage and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

 

KLARNA

To offer you Klarna's payment methods, at the time of checkout, we may share your personal data, including information from the contact form and order details, with Klarna. This allows Klarna to assess whether you meet the requirements to access its payment methods and to tailor those methods to your profile. Your personal data will be processed in accordance with Klarna's Privacy Policy.

 

DATA PROTECTION

We grant access to your personal information only to those people or external services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and storage. However, it is important to note that no method of internet transmission or electronic storage is infallible and 100% secure. Therefore, while TRIPLEMELON strives to apply commercially viable data protection methods, we cannot guarantee the absolute security of your personal information.

We are committed not to sell, distribute, or transfer your personal data to unauthorized third parties unless we have your explicit consent or are required to do so by law.

 

CHANGES TO THE PRIVACY POLICY

We reserve the right to modify our privacy policy at any time. Changes will be immediately notified to our users or customers and published on the website. Continued use of our website after such changes will signify your acceptance of them.

 

CONTACT
If you have questions or concerns about this privacy policy and the processing and security of your data, please contact us through our contact page or the contact information below:


TRIPLEMELON
ADDRESS: Doctor Jimenez Encina 11, 1-Izq, 29620, Torremolinos, Malaga (Spain)
EMAIL: info@triplemelon.com