Shipping policy

Types of Shipping

At TRIPLEMELON, our goal is to provide the best customer service while actively contributing to sustainability. The logistics company responsible for delivering our orders verifies the emissions of Scopes 1, 2, and 3 (UNE-EN ISO 14064-1:2019). It operates with over 2,700 alternative vehicles, 95% of new routes are ECO-labeled, and the last mile is delivered emission-free. This ensures compliance with our standards and expectations.

Your order will be delivered to your address within 2–4 business days. If your purchase exceeds 85 €, shipping is free; for orders of 85 € or less, the shipping cost is 7.95 €.

If you are not at home at the time of delivery, the courier will make a second delivery attempt on the next business day, except during periods around Black Friday and Christmas, when only one delivery attempt will be made. If you are also not at home during the second attempt, your order will be delivered to the nearest pickup point, which you can select to collect your package within the next 10 days at a convenient time. The address of the pickup point will be sent to you via SMS or email. You can change your order’s pickup option through the GLS website.

 

Discount Codes

If you have a discount code, you must enter it in the designated field labeled “Discount Code” during the checkout process after you have added all products to the cart. The discount code will be applied automatically, adjusting the total amount of your order.
All prices are expressed in euros (€) and include the applicable Value Added Tax (VAT).

 

Order Delivery

Once you complete your purchase, you will receive a confirmation email. At TRIPLEMELON, we ensure your order is processed quickly and efficiently. When your order leaves our warehouse and is handed over to the courier, you will receive an email notification with the tracking number to monitor the status of your delivery in real time. On the delivery day, you will receive another notification from the courier service informing you that your order is on its way. If any issues arise, you can change the delivery date or location.

The estimated delivery time is 24 to 72 hours on business days, depending on the shipping method you choose. This timeframe may vary during special periods such as sales, Black Friday, Christmas, or specific promotions.
Orders placed after 1:00 PM will be processed on the next business day.
We do not offer delivery services on weekends.

If you do not receive your order within this timeframe, please contact us at info@triplemelon.com, and we will resolve any issues with our courier as quickly as possible.

At TRIPLEMELON, we strive to ensure you receive your order within the estimated timeframe. However, we cannot accept responsibility for delays due to external circumstances or force majeure.

 

Holidays and Weekends (Spain)

We process orders from Monday to Friday until 1:00 PM. Our offices are located in Málaga (Spain), so we do not process orders on the following days of the year:

  • January: 1 and 6
  • February: 28
  • April: 17 and 18
  • May: 1
  • August: 15
  • October: 13
  • November: 1
  • December: 8, 25

Any orders placed after 1:00 PM, on weekends, or on holidays will be processed on the next business day.

Depending on the holidays in the country where the order is placed, the number of days may vary.

 

Order Tracking

When your order leaves our warehouse, you will receive an email with the tracking number so you can track your order at any time. You can also track your order through your user profile on our website or by entering the GLS tracking number. Depending on the country where you place the order:

 

Delays

TRIPLEMELON accepts no responsibility for delays in shipping or delivery due to natural events or uncontrollable circumstances. Additionally, TRIPLEMELON is not responsible for delays associated with the respective courier service. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays, or holidays.

 

Undelivered Packages

If the customer is not present at the delivery address at the time of delivery, or the package cannot be handed over to anyone, the product will be returned, and additional shipping costs may apply.

 

Incorrect Delivery Address

TRIPLEMELON is not liable for or obligated to refund packages lost or undelivered due to incorrect, inaccurate, or outdated delivery addresses.

It is the buyer’s responsibility to ensure the delivery address provided during the purchase process is current, correct, and accurate. Before completing the purchase process, please verify that the delivery address you provide is correct, current, and accurate.

If your order cannot be delivered due to incorrect, inaccurate, or outdated delivery addresses and is returned to our warehouse, we reserve the right to charge you additional delivery costs or terminate this contract and issue a refund minus the delivery costs.

 

Secure Delivery Address

TRIPLEMELON recommends that customers provide a secure delivery address, such as a home or workplace address. TRIPLEMELON is not responsible for lost or stolen packages due to insecure delivery addresses.

 

Delivery Completed

Each delivery is considered completed as soon as TRIPLEMELON makes the product available to the customer, as verified by the GLS tracking system when the order status changes to “completed” or “delivered.”

 

Contact

If you have any questions about this shipping policy, please contact us through our contact page or via the following details:

TRIPLEMELON

  • Address: Doctor Jiménez Encina 11, 1-Izq, 29620, Torremolinos, Málaga, Spain
  • Email: info@triplemelon.com